Shipping and Returns

Returns

You can return anything you bought from Start-Manager within 30 days of the day it was delivered. This applies to every product we sell.

• It has to be in brand-new condition and in its original packaging.
• A 10% restocking fee is taken off the refund.
• You pay the shipping to send it back.

How to return something

• Call us at 1-800-674-9320 or email sales@start-manager.com with your order number and what you are returning.
• We give you the address to send it to.
• Pack it in its original packaging and ship it. Keep the tracking number until the return is done.
• Once it arrives and has been checked, we refund what you paid for it, less the 10% restocking fee, the same way you paid.

Warranty

The SM301 and the SM101 both have a 1 year replacement warranty for factory defects and failures. It does not cover the labour to install or remove a unit, or freight, and it is void if the unit is improperly installed or abused.

If a unit has stopped working, contact support and we will work out with you whether it is a warranty replacement.

Shipping

• Orders of 20 units or fewer usually ship in 2 to 3 days. For more than 20, sales confirms the timing when you order.
• Freight is worked out in the cart before you pay. Orders going to the US also show customs brokerage and any tariff, so the total is known before your card is charged.
• US accounts are sales tax exempt. Canadian orders are charged GST/HST.
• Businesses can buy on a purchase order or invoice. That is arranged with sales, not on the website.
• Outside the US and Canada, we sell through sales rather than the website.